The Westin Kuala Lumpur
Apa Kata Tamu
Location
Anas
Mei 2025
Westin Hotel Kuala Lumpur Room Number 2417 28 to 30 March 2025 RE : COMPLAINT - COFFEE HOUSE I had breakfast in your Coffee House on Sunday, 30 March 2025. At the food serving table, one of the dishes (near the Nasi Lemak) had a food place card stating "Ayam Redang" and I took some. After chewing it for a while, I found that the texture and taste of the so called "Ayam Redang" was totally different. I spat it out and realised the meat was beef. I am a Buddhist and I can’t eat beef. I immediately informed your staff about it to quickly change the food place card. Your Coffee House staff should be more careful and attentive when placing any food place card. Someone at a higher level should go around and check the place cards because of dietary and religious sensitivities. I think it is quite a serious issue especially when Muslims cannot eat pork and some Buddhists or Hindus don’t eat beef. Hope this can be looked into. Regards Mdm Amy Cheong P/S I am 61 years old and never in my life eaten any beef, this time 😱 had it in your hotel 😔.
Mun
Maret 2025
The room is spacious and I love the sofa. The bed is comfortable,aircon room temperature is fine. Room service is quick to respond when asked for water and when ordering food. Fast check in and out you don't have to wait long. The gym is well equipped and in good condition. Near malls and walking distance.
Rena
Juli 2024
Friendliness of staff at lobby and at breakfast. Also the bar lunches and drinks at the bar area was excellent. There was a young man waiter that just started a month ago which was so humble and kind - great employee!
Anton
Desember 2024
We have stayed at this property before and love the location, staff and phenomenal breakfast. As we arrived early the staff accommodated our early checkin for 4 rooms at 0800 hrs. The buffet breakfast is one of the best we had and the staff (special mention of Shima) were so friendly and attentive. The Concierge was amazing and even helped when my son couldn't pay cash for a cab and put it on my account. We had a late checkout 1400 hrs. I cannot say enough about the quality of service offered at this property it is absolutely of the highest standard. The beds are super comfy with a pillow menu and great room service. For tired travellers, the curtains block all light coming in so you can have a decent rest. I had booked a van from airport to hotel via Booking.com which was a bit grubby and smelly with diesel fumes. For the return I booked transport via the hotel and the van and driver were spot on and well priced at about $100 AUD for a big van to accomodate 8 pax and 13 pieces of luggage. There may be a huge range of accommodation in KL but I give Westin KL my highest recommendation, you won't be sorry if you book it. Super comfy, super location, amazing staff and the best breakfast in KL.
Stephen
Agustus 2024
Pool attendant Rahmad provided excellent service & the same with Reception staff. Staff who checked us in was very professional. Doormen were very pleasant & informative as well. All in all it was a wonderful experience.
Jacqueline
April 2025
The check-in gentleman: mr iqmal, very nice and offered us upgrade due to celebratory nature of our stay. The buffet for breakfast is sufficient. The crew is polite and all smiley. The location is great. About 100m to pavillion mall, starhill gallery 50m, farenheit 100m. Bukit Bintang Mrt is 100m away from Hotel. Jogoya Japanese Buffet is 50m away Luk Yu Tea House is 50m away The dondonki wagyu sticks 100m away Fancy for isetan wagyu grill 100m away The chon mon beef pastry is 400m down the road TRX- latest shopping happenings, 450m away. Walk towards the rear of starhill gallery before farenheiit Busy place but not as busy as its the start of the road.
Muhammad
Januari 2024
staff were courteous and helpful. room size was great. location was awesome as it was accessible to all the malls with plenty of food choices within the vicinity.
Brenda
Desember 2024
The corridors and room were all clean and well kept. The buffet breakfast was very good. Not extravagant, but very good. The local food was well represented and the quality was good.
Alex
Maret 2024
The hotel is centrally located, just a few steps away from The Pavillon / city centre where you can get plenty of dining options and taxis were easily available. There was a large variety of food to choose from at the breakfast. The rooms were clean and neatly done.
Hemsi
Desember 2024
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